Excerpt from:  FAS Talk
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September 22, 2008

Techies just don't get business and marketing, sometimes.

I recognize the symptoms, because for (too many) years I suffered from the exact same ailment.

I was just reading how Microsoft trumps Apple in battle of the brands, and I noticed yet another example of techies that completely miss the (business) point. It boils down to this misconception: if company A has a technically superior product, company A deserves the most valuable product brand in the marketplace.

As an example, I recently wrote about how Google Chrome is likely to be an important, disruptive technology. In the various comment threads, folks were vehemently deriding this idea as ludicrous given that Google is a "one trick pony" and that their other attempt at products and services have "failed miserably," citing examples such as Google Mobile, Google Docs, Book Search, etc.

Meanwhile, out in the real world of business (the world where money changes hands), they are saying exactly the opposite:

The report meanwhile attributed Google's success to "innovations like Google Mobile, Google Docs & Spreadsheets and Google Book Search" which has extended its "reach and ubiquity".

I'm a long-time computer techie myself (built my first computer in 1976 with a soldering iron and programmed it with toggle switches) and for a long time, I suffered the same from the same type of business blindness that a great many techies suffer from.  But as an entrepreneur starting and running several different software companies, I had to learn the some hard lessons, one of which is that business success is only slightly dependent on the underlying technology.

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Comments
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Keep on telling us, Andy!

Techies -- like everyone -- have values, and hierarchies of values.

Techies -- like almost everyone -- think their value hierarchy is more correct and more universal than it really is. And they have a really arrogant attitude when "the masses" don't agree.

I tell people that Quality is an N-dimensional space, where N is roughly the number of users. No given user is likely to share your exact value hierarchy, and so no given user will precisely agree how brilliant your favorite tech it.

But does that mean we're lost, and there's no way to measure value? Of course not. We can't predict it in the individual, but we can measure it in the aggregate, through the choices of large numbers of users. In other words, the market.

Some techies refuse to concede that. If the market disagrees with them, then the market is wrong. And if you're a techie buying tech, fine: buy the tech you know is superior. But if you're a techie selling tech... Well, telling people how stupid they are and how smart you are has never been a winning sales strategy.

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Techie buying technology vs. Techie selling technology

Great observation Martin!
Martin, thanks for the very insightful comment.  I've never thought of it quite that way... but I will remember that perspective from now on.
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Most of us are blindsided to whats behind a business

I finally understand.
Just because Chrome was a failure(or at least to a lot of people it was) doesn't mean it didn't broaden Google's "reach". It seems to all come down to the principle, doing something is better then nothing, or
"you don't have to be great to start, you have to start to be great". Google doesn't come out with perfect services but their doing OK business wise. Every company has a strong point and with Google it's always been content and search, with Microsoft it's(or seems to be) the Operating System.

Microsoft is a good example of this. Their not about doing better than other companies or innovation, their about making money. Bill Gate's sold in quantity, not quality. He even admitted that Mac was a better OS.

It also depends on HOW you want to extend a business and what the goals are. For example, Linux focuses more on the people and letting the public decide what they want on their machine. Their focus is more on catering to the people.

This is inspiring. I want to run my own technology/software company. I understand that focusing on both business strategy and tech innovation is really important. A blindsided neglect to one of these important areas will cause a business to fail(because of poor quality products or lack of growth).

Tell me if I'm not catching on.

Great Post!

- Clinton
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Very well said, Clinton!

A blindsided neglect to one of these important areas will cause a business to fail

I wish I would have had that type of clarity 25 years ago.  I'm sure it would have save me (and my businesses) some time in school of hard knocks.  I spent many years building great technology and expecting that it would just fly off the shelves because everybody would understand how great it was.  It didn't happen that way.

After a few years of frustration, I hired a business consultant--a retired BIG COMPANY employee--and the first thing he said was, "You need to write a real business plan."  Much to my chagrin, my wife (who was the company president) and I spend several months studying what that was really all about, and with the help of our consultant and a bunch of folks from a local entrepreneurial group, we wrote a real business plan.

Within a span of one year after that, we successfully raised a little money, became way more visible in the industry, negotiated a significant OEM agreement with Unisys, and sold our company to a Fortune 500 software company.

Blindsided neglect of the business side of our technology business had clearly been holding us back.

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